Frequently asked questions
Everything you need to know before your first clean. Still have questions? We're happy to help.
Why should I trust Llama Cleaning?+
As a locally owned and operated family business, our community matters to us. We provide a 24-Hour Clean Warranty, maintain full licensing and bonding with insurance, and conduct background checks plus training for all team members.
How do I pay for your services?+
You can pay securely online through our user-friendly payment system. Contact our customer support team for specific payment method details.
Do I need to be home for the cleaning?+
No. Many of our clients prefer to schedule cleanings while they are away, allowing them to return to a beautifully cleaned home.
Will my cleaner be comfortable around my pets?+
Yes. Our team is trained to work comfortably with pets. If you have any specific instructions or concerns regarding your pets, please let us know.
Do you offer green cleaning options?+
Yes. We use environmentally safe products and practices to ensure a healthy home upon request.
How often can I schedule recurring cleaning?+
We offer flexible weekly, bi-weekly, and monthly recurring options. Bi-weekly is our most popular, but we'll help you find the rhythm that fits your home and budget.